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Paladion expert on AI’s impact on the cyberskills shortage

Paladion expert on AI’s impact on the cyberskills shortage

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Jose Varghese - EVP and Head of Managed Security Services at Paladion explores the role of AI in both contributing to, and aiding, the cyberskills shortage

Jose Varghese – EVP and Head of Managed Security Services at Paladion, discusses the latest state of the skills shortage faced by the cybersecurity industry and the impact of AI. 

The cybersecurity skills shortage has long been a problem for CISOs and a recent report by the Enterprise Strategy Group found this skills shortage is growing. The report found that IT groups have once again stated cybersecurity skills represents the biggest area in which they experience a problematic skills shortage. Even worse, the percentage of IT groups experiencing this problematic shortage has grown year-over year.

In a separate report, ESG found that 18% of organisations believe their existing cybersecurity team can’t keep up with mounting threats, 22% believe their security team is not large enough to protect their organisation and unsurprisingly over half of these organisations reported suffering a breach within the prior two years: breaches whose success was contributed to by their organisation’s skills shortage.

And this volume of breaches caused by understaffed security teams is likely to only increase in coming years as the cybersecurity skills gap continues to grows to two million unfilled jobs by the end of next year, with the cost of cybercrime projected to reach US$6 trillion by 2021.

Much has been written about this skills shortage, but one big point has been missed. Most organisations have been trying to solve their cybersecurity problems entirely by hiring new staff, often to perform work that can be completed by machines.

If these organisations embraced machine-driven automation, analytics and AI which are able to deliver faster detection and response than any human-only team they would substantially reduce their need to hire cybersecurity staff in large volumes and reduce much of the security skills gap we’re seeing. This is all while increasing the efficiency and effectiveness of their security services.

Some CISOs are waking up to this and beginning to look to AI as mechanism that will be able to fill the security skills the market cannot fill. And yet, while AI will fill many of the jobs they have currently left unfilled, there are certain subtle elements of AI and the cybersecurity skills gap that will still be in play. In fact, while AI solves certain elements of the skills gap, its deployment may create new areas of skills shortage.

What jobs AI can replace  and what jobs it can’t

Before we dive into the skills shortage being created by AI, it’s essential to understand what role AI can actually play in cybersecurity and what skills the technology can replicate.

While we utilise AI in every step of our comprehensive left-to-right-of-hack managed detection and response program, we admit that AI plays a much greater role in certain steps than others. AI primarily allows us to monitor, analyse and answer questions regarding massive volumes of data.

Our AI platform – AI.saac – is capable of analysing hundreds of terabytes of threat data at one time, allowing us to continuously hunt through every corner of our clients’ networks in search of anomalous behaviour. AI can not only process this high volume of data, it can also correlate behaviour throughout the network, uncovering previously unknown attack patterns.

Even though AI provides great assistance after a threat has been uncovered and needs to be responded to, ultimately AI primarily helps with all detection activity – threat anticipation, triaging, threat hunting, incident and threat analysis and investigation.

In short, AI mostly automates repetitive cybersecurity activities revolving around data collection and scrubbing primarily related to threat detection, but it still relies on human experts to handle most of the higher order tasks of cybersecurity.

In this way, AI will help fill the cybersecurity skills gap, but it will mostly fill relatively simpler roles that are easier to fill and train for, while leaving the large gap in the more challenging and in-demand cybersecurity roles that require significant experience and insight.

To make matters worse, the widespread cyber security deployment of AI itself is already creating its own new skills gap.

The AI-specific cybersecurity skills gap

AI platforms create their own new cybersecurity jobs. Organisations need people to design, deploy, run and continuously upgrade their AI platforms, and these skills are even more rare and valuable than most of the existing cybersecurity skills organisations cannot find in the marketplace.

To begin with, there is an overall global shortage of general AI talent. Anyone who wants to hire AI roles for their cybersecurity platform has to compete with everyone else who is hiring AI specialists for any deployment at all.

Much of the existing AI talent in the marketplace appear to be getting poached by autonomous vehicle companies and other ‘hotter’ applications of cognitive computing.

In sum, while AI will certainly help solve certain roles within the overall cybersecurity skills gap, it won’t fill the most valuable roles that require real human experience and insight, and will create a new skills gap for ‘cybersecurity AI experts’. For most organisations, the only way to fill this gap is to find a security partner to fill it for them.

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