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Garmin suffers cybersecurity attack

Garmin suffers cybersecurity attack

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Waving flag with Garmin logo. Editorial 3D

US company Garmin has been the victim of a cyberattack that resulted in major disruption to its services.

The company, which produces activity trackers and sports watches, said: “Garmin Ltd. was the victim of a cyberattack that encrypted some of our systems on July 23, 2020. As a result, many of our online services were interrupted including website functions, customer support, customer facing applications and company communications. We immediately began to assess the nature of the attack and started remediation.

“We have no indication that any customer data, including payment information from Garmin Pay, was accessed, lost or stolen. Additionally, the functionality of Garmin products was not affected, other than the ability to access online services. Affected systems are being restored and we expect to return to normal operation over the next few days.

“As our affected systems are restored, we expect some delays as the backlog of information is being processed. We are grateful for our customers’ patience and understanding during this incident and look forward to continuing to provide the exceptional customer service and support that has been our hallmark and tradition.”

On July 28 the company updated its customers in a statement saying: “We are happy to report that many of the systems and services affected by the recent outage, including Garmin Connect, are returning to operation. Some features still have temporary limitations while all of the data is being processed.”

The company has not commented on the cause of the cyberbreach or the circumstances surrounding its resolution.

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