{"id":235,"date":"2025-11-06T15:32:44","date_gmt":"2025-11-06T14:32:44","guid":{"rendered":"https:\/\/www.intelligentciso.com\/middle-east\/2025\/11\/06\/postfinance-strengthens-fraud-protection-and-customer-communications-with-fico-technology\/"},"modified":"2026-06-10T16:06:09","modified_gmt":"2026-06-10T15:06:09","slug":"postfinance-strengthens-fraud-protection-and-customer-communications-with-fico-technology","status":"publish","type":"post","link":"https:\/\/www.intelligentciso.com\/middle-east\/2025\/11\/06\/postfinance-strengthens-fraud-protection-and-customer-communications-with-fico-technology\/","title":{"rendered":"PostFinance strengthens fraud protection and customer communications with FICO technology"},"content":{"rendered":"\n

Swiss digital banking leader uses FICO Falcon Fraud Manager for debit cards and adds FICO Customer Communication Services for 24\/7 support.<\/em><\/p>\n\n\n\n

PostFinance, Switzerland’s leading digital bank, has expanded its partnership with analytics software company FICO to enhance fraud protection and customer communications.<\/p>\n\n\n\n

Based on years of successful collaboration, PostFinance will expand its usage of FICO <\/em>Falcon Fraud Manager for debit cards and FICO Customer Communication Services (CCS) to instantly intervene with customers when fraud is suspected.<\/p>\n\n\n\n

PostFinance serves a total of 2.4 million customers in Switzerland and processes around 4 million customer transactions daily with a total value of CHF 5.9 billion. An estimated one-third of debit card transactions in Switzerland are made using PostFinance debit cards for domestic and international use.<\/p>\n\n\n\n

\u201cSwitzerland\u2019s citizens depend on us to maintain the highest level of fraud protection,\u201d said Stephan Zimmermann, Head of Customer Security at PostFinance. \u201cWe have built a trusted relationship with FICO over the past five years. Their leadership in fraud protection solutions enables us to give our customers seamless support around the clock.\u201d<\/p>\n\n\n\n

\u201cWe need instant communication with our customers whenever we suspect a fraud or scam is occurring,\u201d said Christoph Stettler, Senior Security Officer at PostFinance. \u201cFICO\u2019s fraud detection and customer communications solutions allow us to reach our customers through their preferred channel, improving our protection and customer experience.\u201d<\/p>\n\n\n\n

\u201cThis partnership expansion supports PostFinance’s ongoing digital transformation and reinforces its position as Switzerland’s leader in electronic banking, particularly through its e-finance portal,\u201d said Jens Dauner, Vice President for Central Europe at FICO. \u201cIt demonstrates PostFinance\u2019s commitment to meeting and surpassing their customers’ expectations.\u201d<\/p>\n\n\n\n

FICO Falcon Fraud Manager protects PostFinance’s extensive transaction volume using artificial intelligence powered by more than 100 patents in fraud detection. FICO Falcon Fraud Manager is the world\u2019s leading payment fraud solution, protecting more than 4 billion payment cards worldwide.<\/p>\n","protected":false},"excerpt":{"rendered":"

Swiss digital banking leader uses FICO Falcon Fraud Manager for debit cards and adds FICO Customer Communication Services for 24\/7 support. PostFinance, Switzerland’s leading digital bank, has expanded its partnership with analytics software company FICO to enhance fraud protection and customer communications. Based on years of successful collaboration, PostFinance will expand its usage of FICO […]<\/p>\n","protected":false},"author":18,"featured_media":236,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[340,17,114,51],"tags":[75,341,342,343,344,345],"class_list":["post-235","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking-finance","category-case-studies","category-enterprise-security","category-top-stories","tag-artificial-intelligence","tag-customer-communication","tag-digital-banking","tag-fico","tag-fraud-protection","tag-postfinance"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-10-26 01:03:23","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentciso.com\/middle-east\/wp-json\/wp\/v2\/posts\/235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentciso.com\/middle-east\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentciso.com\/middle-east\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentciso.com\/middle-east\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentciso.com\/middle-east\/wp-json\/wp\/v2\/comments?post=235"}],"version-history":[{"count":0,"href":"https:\/\/www.intelligentciso.com\/middle-east\/wp-json\/wp\/v2\/posts\/235\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentciso.com\/middle-east\/wp-json\/wp\/v2\/media\/236"}],"wp:attachment":[{"href":"https:\/\/www.intelligentciso.com\/middle-east\/wp-json\/wp\/v2\/media?parent=235"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentciso.com\/middle-east\/wp-json\/wp\/v2\/categories?post=235"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentciso.com\/middle-east\/wp-json\/wp\/v2\/tags?post=235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}