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Instant Response and Juniper Networks partner to launch a support centre in Jordan

Instant Response and Juniper Networks partner to launch a support centre in Jordan

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Instant Response has announced it has partnered with Juniper Networks, a provider of AI-driven network solutions to establish a first-of-its-kind technical support centre in Amman, Jordan.

The move, stated Instant Response, will enable it to expertly support enterprises in achieving their business objectives.

The company added the collaboration comes as security services and network security is ranking highest among the spending priorities for CISOs in the Middle East and North Africa (MENA).

According to the company, the new facility will enable Instant Response to offer enterprises comprehensive Level one, two and three support services across Juniper’s entire portfolio of networking and security solutions.

HE Eng. Muthanna Al-Gharaibeh, Jordan Minister of Digital Economy and Entrepreneurship, said: “We are committed to establishing Jordan as a regional epicentre for digital services where businesses can thrive even through challenging times with the COVID-19 crisis. Enhanced co-operation between public and private sector organisations will play a key role in this objective.”

Al-Gharaibeh said the ministry is fostering this collaboration through initiatives to advance digital infrastructure and skills in Jordan.

“We will aim to elevate Jordan’s ICT industry to the highest international standards and create job opportunities for talented young professionals,” he said.

While the centre will focus on supporting businesses in the Middle East, it has also been fully certified to offer services to Juniper customers worldwide.

Mus’ab Mheidat, General Manager, Instant Response, said the Middle East is rapidly emerging as a hub for global innovation and the company has been quick to recognise the need to support the Digital Transformation ambitions of regional businesses with world-class solutions.

“By partnering with Juniper Networks to establish this flagship support centre in Jordan, we will be able to offer customers the highest standards of service and meet their requirements more efficiently and effectively,” he said.

From the centre in Amman, Instant Response will now offer support to Juniper customers via the channel of their choice including email, chat, web and telephone. In addition, Juniper has integrated the systems implemented at Instant Response’s new support centre with its own global customer service infrastructure.

Yarob Sakhnini, Vice President, Sales: Emerging Markets, EMEA at Juniper Networks, said: “Our partnership with Instant Response is the latest in an on-going set of strategic investments that strengthen Juniper Networks’ position in the region and helps in establishing ourselves as the network technology provider of choice for Middle East businesses that want to migrate to secure and automated multi-cloud environments.”

Sakhnini noted that the partnership has the potential to create rewarding career opportunities for local talent and advance technical skills within the region, which is the need of the hour and in line with Juniper’s commitment to the Middle East.

Through the alliance with Juniper, Instant Response has been empowered to serve customers with stringent SLAs and operate as an extension of the vendor’s global support team.

Instant Response has also made significant investments to ensure that its agents are well-trained and achieve required Juniper certifications. In addition, the company will offer technical training and Professional Services programmes to Middle East customers on behalf of Juniper Networks.

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